2.2 Stolen Vehicle Recovery Management

The DIB provides an extensive 24/7/365 proactive Stolen Vehicle Recovery Service (SVR). This service has managed to maintain a recovery rate of above 90%; 20% higher than the 70% South African expected industry rate. Alarm exceptions are monitored for various different types of fleet assets for companies in Africa and in other continents where required.

The DIB has an extensive recovery network throughout southern Africa. The resources include the availability of helicopters on an ad hoc basis in the three major South African metropolitan cities and Ground recovery teams that are strategically spread across the country. Ground recovery teams are also based in Mozambique, Zimbabwe, Botswana, Zambia and Namibia to recover vehicles that have already crossed the borders. Networking structures are also in place throughout Europe to provide resources for recoveries if required.

Our SVR services include the following:

• Protocols for alarm monitoring, response and reporting are pre-defined by clients and enforced by DIB. The DIB consults with clients to create escalating response protocols, which can easily be modified if necessary. Protocols and systems are pre-determined so that key personnel can be reached at the office, at home or on the road.
• Immediate implementation of the response protocol, which includes contacting key personnel or the authorities identified by the client, in the specific order specified by the client when an exception alarm is received.
• Activation of recovery teams and monitoring of the recovery process until the vehicle is recovered or the search is called off
• Safeguarding of the vehicle until the customer collects or requests that the vehicle must be towed away.
• Free towing of recovered vehicles and storage at a safe venue, should it be requested by the customer. Storage fees will only be charged after 24 hours of storage.
• Detailed reports for each incident that include hijackings, thefts and/or accidents. These reports also provide in-progress or resolved status and reviews and analysis of all SVR related incidents.