This service allows customers the freedom to concentrate on their core business, whether you are a small fleet looking to grow, or a larger fleet needing to optimise the performance of the business, and to have access to fleet management information on a daily, weekly or monthly basis without setting up their own control room and spending unnecessary time and money on employing additional resources to perform this function.

Our extensive services include the following:

• Analysis and drafting of standard operating procedures to provide a Fleet, Risk and Reporting Management Service within the specific requirements of the customer.
• Gathering of vital information regarding every customer to allow access and provide information on any vehicle and/or trailer, whether it is for risk or management purposes.
• Setting up and monitoring of areas and routes in any location across the globe.
• Changing and management of required parameters on units over-the-air at any given time.
• Quality control management of units that include daily health checks, arranging the repair of faulty units and upgrading of unit firmware over-the-air after the release of new firmware.
• Proactive monitoring of trips and exceptions.
• Real-time reporting of exceptions via e-mail, SMS or by telephone to the responsible fleet manager where required.
• Record and store all fleet management data, correspondence and conversations for audit purposes at any given time.
• Recovery of stolen, hijacked or missing vehicles.
• Downloading and forwarding of customer-selected Ctrack reports on a daily, weekly or monthly basis.
• Detailed reports for each incident that include hijackings, thefts and/or accidents. These reports also provide in-progress or resolved status and reviews and analysis of the specific incidents.